Help & FAQ

Fifyh appreciates you for taking some time in reviewing the Frequently Asked Questions. If you do not find answers addressing your questions or concerns, please Contact Us, we will respond your questions within 24 hours during weekdays.

For product info, specs, and photos please go to the specific product page or product order page to find the related links. For example glass mosaic tile.

If you have further product related questions that our customer service representative could not answer, Fifyh notifies our product managers or engineers to answer it instead of the customer service representative. Please send email to, our customer service representative will review your email and forward it to the right person immediately after receiving it. Your email will be answered within 24 hours during weekdays.

Frequently Asked Questions:

Who can buy from

Fifyh provides flexible buying options. Anyone can buy depending on your lead time needs. While there are minimum order quantity requirements for some buying options, which may used by professional buyers such as builders, contractors, however, as long as the minimum order quantity requirements are met, anyone can buy and save.

For more of our products, we do offer minimum quantity as low as 1 box, which will allows D-I-Ys to beneefit from the vast selections, convenience and savings offered by for individual residential end users.

Can Fifyh ship globally?

Currently, we ship primarily to the continental US and Canada. However, we also ship to other areas beyond the US and Canadian areas including other countries with the condition that the shipping costs need to be quoted separately. Please contact us before you place an order where you are not located in the US and Canada.

If I order less quantity than the minimum requirement, what should I do?

Please contact us to see if we can find a solution for you. Please email us at for the product SKU number and quantity you want to buy. Usually, a justified shipping cost to compensate for the less-than-adequate economic scale will allow us to make an exception for you. However, it is solely Fifyh's discretion and decision which will be made on a case by case basis.

Do you offer any discounts to distributors or resellers?

Fifyh offers the best prices on the website. Transparency in our pricing is one of the key operation factors making the lowest prices possible without any compromising in quality. Anyone meeting the minimum quantity requirement will have the same price.

Please contact us via if you still want to discuss with us on this topic.

May I see the product before I buy? May I obtain a sample?

Yes, You can order a sample on our website. Please contact us via email: if you want to order a sample, we will check whether sample is in stock and reply you details of ordering sample with 24 hours.